Consumer care
1-877-817-7615US · Mon–Fri 9am–6pm CT; Sat 10am–5pm CT
Recrafting has its own department; this is the general consumer-care number.
Recrafting has its own department; this is the general consumer-care number.
An independent reference. Birch Waypoint is not Allen Edmonds’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Before contacting Allen Edmonds, decide which part of the purchase or service needs attention. Use a private company channel to discuss the delivery address or payment record. The linked source can change after its recorded review date.
US · Mon–Fri 9am–6pm CT; Sat 10am–5pm CT
Recrafting has its own department; this is the general consumer-care number.
Keep private account information for the company’s secure channel.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
Obtain the seller’s return instructions before sending an item away.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction