For a Briggs & Riley bag, decide whether your question concerns an order or a repair. The company provides separate return and repair workflows alongside its customer-care number.
An independent reference. Birch Waypoint is not Briggs & Riley’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Choosing a route to Briggs & Riley starts with the purpose written beside the contact. Obtain the seller’s return instructions before sending an item away. A listed route does not imply immediate availability or a guaranteed outcome.
US
For a Briggs & Riley bag, decide whether your question concerns an order or a repair. The company provides separate return and repair workflows alongside its customer-care number.
Keep private account information for the company’s secure channel.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction