Customer care — US
1-800-695-8945US · Daily 9am–6:30pm ET
Order tracking and return tools are also linked from the company contact page.
Order tracking and return tools are also linked from the company contact page.
An independent reference. Birch Waypoint is not Cole Haan’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Use this Cole Haan entry as a starting point for an enquiry to the business itself. Obtain the seller’s return instructions before sending an item away. A company contact and a directory correction serve different purposes.
US · Daily 9am–6:30pm ET
Order tracking and return tools are also linked from the company contact page.
Order tracking and return tools are also linked from the company contact page.
Keep private account information for the company’s secure channel.
An item code and a purchase date help distinguish otherwise similar products.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction