US customer support
1-800-622-6953US · Daily 5 am–5 pm Pacific
Customer support schedule. The warranty desk lists a separate schedule; it is not a separate telephone number.

Customer support schedule. The warranty desk lists a separate schedule; it is not a separate telephone number.
An independent reference. Birch Waypoint is not Columbia Sportswear’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
For Columbia Sportswear, check the contact’s region and purpose before sharing details of an account. An item code and a purchase date help distinguish otherwise similar products. A company contact and a directory correction serve different purposes.
US · Daily 5 am–5 pm Pacific
Customer support schedule. The warranty desk lists a separate schedule; it is not a separate telephone number.
Keep private account information for the company’s secure channel.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction