phone
Product questions — call or text
1-800-272-9652US · Weekdays 9am–4pm ET
The official FAQ publishes the line for product questions. Text charges may apply.
Company sourceSource reviewed 2026-10-26
Retail & product orders
Crayola
Company websitecrayola.com
PUBLISHED COMPANY CONTACTTOLL-FREE
GO DIRECTLY TO THE COMPANYCall CrayolaAll contact options
The official FAQ publishes the line for product questions. Text charges may apply.
Company sourceSource reviewed 2026-10-26
Toll-free in the listed region. Mobile airtime and international charges may apply.An independent reference. Birch Waypoint is not Crayola’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
CHOOSE A CHANNEL
2 listedContact routes for Crayola
Crayola’s consumer contact covers questions about its own art products, including an item that is not performing as expected. Its published phone can also receive texts, with carrier charges possible. Keep product details and any packaging information when describing the issue.
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Company contact information
Open company contact pageThe official FAQ publishes the line for product questions. Text charges may apply.
Company sourceSource reviewed 2026-10-26
MAKE YOUR ENQUIRY COUNTA few details.
A few details.
A clearer conversation.
Keep private account information for the company’s secure channel.
- 01
Identify the Crayola product and its packaging code.
- 02
Describe how the product was used and what happened.
- 03
Ask for the company’s instructions before sending a product back.
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Sources & corrections
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction- crayola.com/faqs/how-do-i-get-a-defective-product-replaced-faq
- crayola.com/