US customer service
1-866-306-3179US · Sunday–Friday 24 hours; Saturday 9 am–9 pm Eastern
US customer service
Check the department and calling region before making contact. The company handles your enquiry directly.
An independent reference. Birch Waypoint is not Crocs’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
If an enquiry to Crocs is already in progress, keep its reference with your notes. Use a private company channel to discuss the delivery address or payment record. Written experiences on this directory are separate from a company service case.
US · Sunday–Friday 24 hours; Saturday 9 am–9 pm Eastern
Keep private account information for the company’s secure channel.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
Obtain the seller’s return instructions before sending an item away.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction