DSW customer service
1-866-379-7463US · Monday–Friday 7 am–10 pm; Saturday 10 am–10 pm; Sunday noon–9 pm Eastern

DSW customer service
Check the department and calling region before making contact. The company handles your enquiry directly.
An independent reference. Birch Waypoint is not DSW’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Use this DSW entry as a starting point for an enquiry to the business itself. Start with the store or marketplace shown on the payment receipt. A company contact and a directory correction serve different purposes.
US · Monday–Friday 7 am–10 pm; Saturday 10 am–10 pm; Sunday noon–9 pm Eastern
Keep private account information for the company’s secure channel.
For a damaged delivery, retain the packaging until the seller explains its process.
Obtain the seller’s return instructions before sending an item away.
Keep the order reference and delivery tracking number as two separate details.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction