HOKA’s US help center lists calls, text messages and live chat, plus separate links for returns, order status and warranty. A fit question is different from a product defect, so describe the concern clearly. Purchases made through another seller may require that seller’s return process.
An independent reference. Birch Waypoint is not HOKA’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
A request to HOKA is easier to direct when you can name the transaction or product involved. An item code and a purchase date help distinguish otherwise similar products. The business receiving the request determines its own handling process.
US · Mon–Sat 10am–7pm ET
HOKA’s US help center lists calls, text messages and live chat, plus separate links for returns, order status and warranty. A fit question is different from a product defect, so describe the concern clearly. Purchases made through another seller may require that seller’s return process.
Keep private account information for the company’s secure channel.
Keep the order reference and delivery tracking number as two separate details.
An item code and a purchase date help distinguish otherwise similar products.
Start with the store or marketplace shown on the payment receipt.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction