US order and customer assistance
1-800-424-2854US · Mon–Fri 7am–7pm CT; Sat 9am–2pm CT
The telephone route is distinct from the text-messaging number on the help page.

US order and customer assistance
The telephone route is distinct from the text-messaging number on the help page.
An independent reference. Birch Waypoint is not Johnston & Murphy’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
For a question concerning Johnston & Murphy, the purchase or account context helps identify the next step. Obtain the seller’s return instructions before sending an item away. A source date describes the evidence review, rather than a live service-status check.
US · Mon–Fri 7am–7pm CT; Sat 9am–2pm CT
The telephone route is distinct from the text-messaging number on the help page.
Keep private account information for the company’s secure channel.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction