Customer care and orders
1-888-725-4559US
The FAQ publishes this phone for order questions and requests to change an order; changes are not guaranteed.

The FAQ publishes this phone for order questions and requests to change an order; changes are not guaranteed.
An independent reference. Birch Waypoint is not Lilly Pulitzer’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
For a follow-up with Lilly Pulitzer, distinguish the original request from a later development. Start with the store or marketplace shown on the payment receipt. The business receiving the request determines its own handling process.
US
The FAQ publishes this phone for order questions and requests to change an order; changes are not guaranteed.
Keep private account information for the company’s secure channel.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction