phone
Macys.com customer care
1-800-289-6229US · Daily 8 am–10 pm Eastern
Credit accounts, furniture and mattresses have separately labelled contacts on the official page.
Company sourceSource reviewed 2026-10-06
Retail & product orders
Macy's
Company websitemacys.com
PUBLISHED COMPANY CONTACTTOLL-FREE
GO DIRECTLY TO THE COMPANYCall Macy'sAll contact options
Credit accounts, furniture and mattresses have separately labelled contacts on the official page.
Company sourceSource reviewed 2026-10-06
Toll-free in the listed region. Mobile airtime and international charges may apply.An independent reference. Birch Waypoint is not Macy's’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
CHOOSE A CHANNEL
3 listedContact routes for Macy's
To prepare an enquiry for Macy's, gather the relevant receipt, booking or account record. Keep the order reference and delivery tracking number as two separate details. A company contact and a directory correction serve different purposes.
help
website
MAKE YOUR ENQUIRY COUNTA few details.
A few details.
A clearer conversation.
Keep private account information for the company’s secure channel.
- 01
An item code and a purchase date help distinguish otherwise similar products.
- 02
Start with the store or marketplace shown on the payment receipt.
- 03
Use a private company channel to discuss the delivery address or payment record.
COMMUNITY PERSPECTIVE
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Sources & corrections
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction