US customer service
1-866-544-1937US · Daily, 9am–9pm Eastern
Check the department and calling region before making contact. The company handles your enquiry directly.
An independent reference. Birch Waypoint is not Madewell’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
The listed Madewell channels are references to the company’s own published destinations. Keep the order reference and delivery tracking number as two separate details. Any opening hours or conditions should be checked at the current source.
US · Daily, 9am–9pm Eastern
Keep private account information for the company’s secure channel.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction