Customer care — US and Canada
1-800-284-3948US · Mon–Fri 9am–5pm ET
The contact page currently warns of telephone delays and recommends its online email form as another way to submit a request.
The contact page currently warns of telephone delays and recommends its online email form as another way to submit a request.
An independent reference. Birch Waypoint is not Melissa & Doug’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Choosing a route to Melissa & Doug starts with the purpose written beside the contact. Use a private company channel to discuss the delivery address or payment record. Written experiences on this directory are separate from a company service case.
US · Mon–Fri 9am–5pm ET
The contact page currently warns of telephone delays and recommends its online email form as another way to submit a request.
Keep private account information for the company’s secure channel.
Keep the order reference and delivery tracking number as two separate details.
An item code and a purchase date help distinguish otherwise similar products.
Start with the store or marketplace shown on the payment receipt.
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Entry edited 2026-10-26Suggest a correction