Customer service — US
1-800-288-3124US · Mon–Fri 8am–9pm EST; Sat–Sun 9am–6pm EST
Use the company warranty page to review eligibility for a particular purchase.
Customer service — US
Use the company warranty page to review eligibility for a particular purchase.
An independent reference. Birch Waypoint is not Merrell’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
If an enquiry to Merrell is already in progress, keep its reference with your notes. Obtain the seller’s return instructions before sending an item away. Written experiences on this directory are separate from a company service case.
US · Mon–Fri 8am–9pm EST; Sat–Sun 9am–6pm EST
Use the company warranty page to review eligibility for a particular purchase.
Use the company warranty page to review eligibility for a particular purchase.
Keep private account information for the company’s secure channel.
Obtain the seller’s return instructions before sending an item away.
Keep the order reference and delivery tracking number as two separate details.
An item code and a purchase date help distinguish otherwise similar products.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction