phone
US customer service
1-800-595-9138US · Monday–Friday 9 am–9 pm; Saturday 9 am–6 pm Eastern; closed Sunday
Company sourceSource reviewed 2026-10-06
Retail & product orders
New Balance
Company websitenewbalance.com
PUBLISHED COMPANY CONTACTTOLL-FREE
Customer Service Number
1-800-595-9138US customer service
USMonday–Friday 9 am–9 pm; Saturday 9 am–6 pm Eastern; closed Sunday
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Company sourceSource reviewed 2026-10-06
Toll-free in the listed region. Mobile airtime and international charges may apply.An independent reference. Birch Waypoint is not New Balance’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
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3 listedContact routes for New Balance
The listed New Balance channels are references to the company’s own published destinations. Use a private company channel to discuss the delivery address or payment record. Written experiences on this directory are separate from a company service case.
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MAKE YOUR ENQUIRY COUNTA few details.
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Keep private account information for the company’s secure channel.
- 01
Obtain the seller’s return instructions before sending an item away.
- 02
Keep the order reference and delivery tracking number as two separate details.
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An item code and a purchase date help distinguish otherwise similar products.
COMMUNITY PERSPECTIVE
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Sources & corrections
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Entry edited 2026-10-26Suggest a correction- newbalance.com/
- newbalance.com/customerservice/