Order, return and customer-service questions (US)
Newegg customer service for orders, returns and feedback. Marketplace seller and product warranty questions may require the named seller or manufacturer.
An independent reference. Birch Waypoint is not Newegg’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
A request to Newegg is easier to direct when you can name the transaction or product involved. Keep the order reference and delivery tracking number as two separate details. A company contact and a directory correction serve different purposes.
US · Monday–Friday 6:30 a.m.–5 p.m. Pacific; closed Saturday–Sunday
Newegg customer service for orders, returns and feedback. Marketplace seller and product warranty questions may require the named seller or manufacturer.
Keep private account information for the company’s secure channel.
Obtain the seller’s return instructions before sending an item away.
Keep the order reference and delivery tracking number as two separate details.
An item code and a purchase date help distinguish otherwise similar products.
These are company account links. The company determines whether a platform can handle individual support requests.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction