Pelican separates product support from purchases made through its online store. Select the appropriate contact before sending a case, luggage or accessory enquiry.
An independent reference. Birch Waypoint is not Pelican’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
When approaching Pelican, describe the issue briefly before supplying private identifying details. Start with the store or marketplace shown on the payment receipt. Written experiences on this directory are separate from a company service case.
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Pelican separates product support from purchases made through its online store. Select the appropriate contact before sending a case, luggage or accessory enquiry.
US
Pelican separates product support from purchases made through its online store. Select the appropriate contact before sending a case, luggage or accessory enquiry.
Keep private account information for the company’s secure channel.
Keep the order reference and delivery tracking number as two separate details.
An item code and a purchase date help distinguish otherwise similar products.
Start with the store or marketplace shown on the payment receipt.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction