US customer service
1-888-565-7862US · Daily 7am–midnight ET
The PUMA US help center provides telephone, email and chat contact routes.

The PUMA US help center provides telephone, email and chat contact routes.
An independent reference. Birch Waypoint is not Puma’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
For Puma, check the contact’s region and purpose before sharing details of an account. Start with the store or marketplace shown on the payment receipt. A source date describes the evidence review, rather than a live service-status check.
US · Daily 7am–midnight ET
The PUMA US help center provides telephone, email and chat contact routes.
Keep private account information for the company’s secure channel.
Use a private company channel to discuss the delivery address or payment record.
For a damaged delivery, retain the packaging until the seller explains its process.
Obtain the seller’s return instructions before sending an item away.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction