Customer service and replacement parts
1-800-621-7613US · Mon–Fri 8am–5pm CT

Check the department and calling region before making contact. The company handles your enquiry directly.
An independent reference. Birch Waypoint is not Radio Flyer’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Radio Flyer lists a customer-service line and a separate parts shop for wagons, ride-ons and other products. A model or serial reference makes a replacement-parts request more useful than a photograph alone. An order-status enquiry should include the seller and the order reference.
US · Mon–Fri 8am–5pm CT
Keep private account information for the company’s secure channel.
Find the product’s model identifier before asking about a part.
Keep the assembly instructions close when describing a missing piece.
Distinguish a RadioFlyer.com order from a purchase at another retailer.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction