BirchWaypointCompany contacts.
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Retail & product orders

REI

Company websiterei.com
PUBLISHED COMPANY CONTACTTOLL-FREE

Customer Service Number

1-800-426-4840

Product questions, orders and returns (US)

US
GO DIRECTLY TO THE COMPANYCall REIAll contact options

Check the department and calling region before making contact. The company handles your enquiry directly.

Company sourceSource reviewed 2026-09-20
Toll-free in the listed region. Mobile airtime and international charges may apply.

An independent reference. Birch Waypoint is not REI’s customer service team. This number belongs to the company; we do not connect, forward or record calls.

CHOOSE A CHANNEL

Contact routes for REI

2 listed

Before contacting REI, decide which part of the purchase or service needs attention. Keep the order reference and delivery tracking number as two separate details. A company contact and a directory correction serve different purposes.

MAKE YOUR ENQUIRY COUNT

A few details.
A clearer conversation.

Keep private account information for the company’s secure channel.

  1. 01

    Keep the order reference and delivery tracking number as two separate details.

  2. 02

    An item code and a purchase date help distinguish otherwise similar products.

  3. 03

    Start with the store or marketplace shown on the payment receipt.

COMMUNITY PERSPECTIVE

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Sources & corrections

Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.

Entry edited 2026-10-26Suggest a correction
  1. rei.com/
  2. rei.com/about-rei/contact-us