Customer service
1-888-889-9609US · Mon–Fri 9am–6pm CT; Sat 10am–5pm CT
The customer-service line is separate from the loyalty-program contact listed in the rewards FAQ.
The customer-service line is separate from the loyalty-program contact listed in the rewards FAQ.
An independent reference. Birch Waypoint is not Sam Edelman’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
If an enquiry to Sam Edelman is already in progress, keep its reference with your notes. An item code and a purchase date help distinguish otherwise similar products. Written experiences on this directory are separate from a company service case.
US · Mon–Fri 9am–6pm CT; Sat 10am–5pm CT
The customer-service line is separate from the loyalty-program contact listed in the rewards FAQ.
Keep private account information for the company’s secure channel.
An item code and a purchase date help distinguish otherwise similar products.
Start with the store or marketplace shown on the payment receipt.
Use a private company channel to discuss the delivery address or payment record.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction