Keep the product near you when asking about parts or assembly. Direct-store order changes have a separate contact shown in the FAQ.
An independent reference. Birch Waypoint is not Step2’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Step2’s consumer-service number is published alongside assembly guidance, replacement parts and product FAQs. Its direct-store order route is discussed separately in that guidance. Match a question about the product itself to consumer service, and confirm the purchase channel for an order issue.
US · Mon–Fri 8am–5pm ET
Keep the product near you when asking about parts or assembly. Direct-store order changes have a separate contact shown in the FAQ.
Keep private account information for the company’s secure channel.
Keep the product close by when discussing assembly or missing parts.
Note whether the order came from Step2 Direct or another retailer.
Confirm the exact replacement component before placing a parts order.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction