Customer service — US
1-888-727-2931US · Mon–Fri 3am–9pm EST
The official contact page also provides a message form and chat.
The official contact page also provides a message form and chat.
An independent reference. Birch Waypoint is not Timex’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
The listed Timex channels are references to the company’s own published destinations. Start with the store or marketplace shown on the payment receipt. Written experiences on this directory are separate from a company service case.
US · Mon–Fri 3am–9pm EST
The official contact page also provides a message form and chat.
The official contact page also provides a message form and chat.
Keep private account information for the company’s secure channel.
For a damaged delivery, retain the packaging until the seller explains its process.
Obtain the seller’s return instructions before sending an item away.
Keep the order reference and delivery tracking number as two separate details.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction