Customer service — US
Torrid’s shopping help covers merchandise, deliveries and returns, with its US customer-service number shown here. Questions about the Torrid credit card follow the card issuer’s process. For an online purchase, keep the order reference beside the item or shipment you are asking about.
An independent reference. Birch Waypoint is not Torrid’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
This page keeps the available Torrid contact references together with their source information. Obtain the seller’s return instructions before sending an item away. Written experiences on this directory are separate from a company service case.
US · Mon–Fri 6am–7pm PT; Sat 7am–7pm PT; Sun 7am–6pm PT
Torrid’s shopping help covers merchandise, deliveries and returns, with its US customer-service number shown here. Questions about the Torrid credit card follow the card issuer’s process. For an online purchase, keep the order reference beside the item or shipment you are asking about.
Keep private account information for the company’s secure channel.
For a damaged delivery, retain the packaging until the seller explains its process.
Obtain the seller’s return instructions before sending an item away.
Keep the order reference and delivery tracking number as two separate details.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction